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British Engineering Quality Assurance

Terms of Business & Lifetime Guarantee

Commercial supply terms, website conditions of use, and the official King Dick Full Replacement Guarantee policy.

Official Manufacturer Pledge

The King Dick Full Replacement Guarantee

Every King Dick tool is manufactured to meet or exceed rigorous British and International engineering standards. King Dick products are backed by a full replacement guarantee against faulty materials or manufacturing defects.

Should any King Dick tool fail during normal and intended professional engineering service due to a defect in steel metallurgy, drop-forging, or heat-treatment, it will be repaired or replaced free of charge through an authorized King Dick distributor or direct factory return.

Guarantee Terms & Exceptions:

  • Normal Wear & Tear: Items subject to routine operational friction (such as screwdriver tips, ratchet internal pawls/springs, and cutting edges) naturally wear over extended service and may require periodic maintenance kits.
  • Misuse & Abuse: The guarantee does not cover damage caused by abnormal abuse, including using cheater pipes/extension bars on standard spanners, grinding or welding modifications, or hammering non-impact sockets.
  • Torque Instruments: Torque wrenches and torque screwdrivers require periodic recalibration according to ISO 6789 (typically annually or every 5,000 cycles). Recalibration is part of routine maintenance and not covered as a defect.
  • 1000V Live Line Tools: Insulated tools damaged by mechanical cuts, abrasions, or chemical solvent degradation must be immediately retired from service for technician safety.

1. General Website Terms

By accessing the King Dick Tools website or downloading digital catalogue materials, CAD representations, and technical datasheets, you agree to comply with these terms. All catalogue contents, photographs, trademarks (including the King Dick name, Bulldog emblem, and Abingdon Works history), and tabular dimensions are protected under copyright and trademark law.

2. Product Specifications & Tolerances

We continually invest in product refinement and metallurgy. While every effort is made to ensure that dimensions, weights, finishes, and part numbers published in the online catalogue and PDF materials are completely accurate, King Dick Tools reserves the right to modify specifications in accordance with updated DIN/ISO/BS revisions without prior notice.

3. Commercial Trade Quotations & Supply

Quotations provided via this website, direct engineering email, or authorized stockists are valid for 30 days unless stated otherwise. Commercial credit accounts and distributor agreements are subject to formal underwriting and trade terms agreed upon contract execution.

4. Warranty Claim & Return Procedure

To submit a tool under the King Dick Replacement Guarantee:

  1. Contact your original point of purchase, or email our engineering warranty desk at info@kingdicktool.com with the part number (e.g. SLM 610) and clear photographs of the tool and failure mode.
  2. Our technical engineering team will review the claim details and issue a Returns Authorisation (RMA) number.
  3. Upon verification, a qualifying replacement tool will be dispatched promptly.

5. Governing Law

These terms and all commercial contracts are governed by and construed in accordance with the laws of England and Wales.

Support Desk

Need Help With a Claim?

Our UK technical support engineers can assist with part identification, torque recalibration, and warranty replacements.

Submit Guarantee Claim View Master Catalogue